Frequently Asked Questions
Find answers to the most common questions about shopping with eHealth Nook. If you do not see your question here, please contact us.
Ordering
How do I place an order?
Browse our store, add products to your cart, and proceed to checkout. You can check out as a guest or create an account.
Is it safe to order supplements online?
Absolutely. We source all products directly from authorized distributors and trusted manufacturers. Our website uses SSL encryption to protect your information.
Can I modify or cancel my order?
Contact us as soon as possible at customerservice@ehealthnook.com. If your order has not yet shipped, we will do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and other methods available through Shopify Payments.
Products and Authenticity
Are your products authentic?
Yes. We only source from authorized distributors and directly from manufacturers. Every product is 100% authentic from over 37 trusted brands.
How do you store supplements?
We follow proper storage guidelines including appropriate temperature and humidity levels. Temperature-sensitive items receive extra care.
Can you help me choose a supplement?
Our team is happy to help. Contact us with your questions. Please note we always recommend consulting with your doctor before starting a new supplement.
Shipping
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping: 5–7 business days, Expedited: 2–3 business days, Express: 1–2 business days. See our Shipping Policy.
Do you offer free shipping?
Yes! Enjoy free standard shipping on all orders of $35 or more within the United States, applied automatically at checkout.
Do you ship internationally?
We currently ship within the United States only. International shipping is not available at this time.
What if my package arrives damaged?
Contact us within 7 days at customerservice@ehealthnook.com with your order number and photos. See our Refund Policy.
Returns and Refunds
What is your return policy?
We accept returns on unopened, sealed products within 30 days of delivery. Opened products cannot be returned for health and safety reasons. See our Refund Policy.
How long for a refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
How do I initiate a return?
Email us at customerservice@ehealthnook.com with your order number and reason for return. We will respond within 1–2 business days with instructions.
Account and Privacy
Do I need an account to order?
No. You can check out as a guest. An account lets you track orders and save information for faster checkout.
How do you protect my information?
We use SSL encryption and secure payment processing. We never sell your personal information. See our Privacy Policy.
Contact Us
How can I reach customer service?
Email us at customerservice@ehealthnook.com. You can also visit our Contact Us page.
