Frequently Asked Questions
Frequently Asked Questions
Find answers to the most common questions about shopping with eHealth Nook. If you do not see your question here, please contact us.
Ordering
How do I place an order?
Browse our store, add products to your cart, and proceed to checkout. You can check out as a guest or create an account.
Is it safe to order supplements online?
Absolutely. We source all products directly from authorized distributors and trusted manufacturers. Our website uses SSL encryption to protect your information.
Can I modify or cancel my order?
Contact us as soon as possible. If your order has not yet shipped, we will do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and other methods available through Shopify Payments.
Products and Authenticity
Are your products authentic?
Yes. We only source from authorized distributors and directly from manufacturers. Every product is 100% authentic from over 37 trusted brands.
How do you store supplements?
We follow proper storage guidelines including appropriate temperature and humidity levels. Temperature-sensitive items receive extra care.
Can you help me choose a supplement?
Our team is happy to help. Contact us with your questions. Please note we always recommend consulting with your doctor before starting a new supplement.
Shipping
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping: 5-7 days, Expedited: 2-3 days, Express: 1-2 days. See our Shipping Policy.
Do you offer free shipping?
Yes! Free standard shipping on orders of $75 or more within Canada, applied automatically at checkout.
Do you ship internationally?
We currently ship within Canada only.
What if my package arrives damaged?
Contact us within 7 days with your order number and photos. See our Return Policy.
Returns and Refunds
What is your return policy?
We accept returns on unopened, sealed products within 30 days. Opened products cannot be returned for health and safety reasons. See our Return Policy.
How long for a refund?
Refunds are processed within 5-10 business days after we receive and inspect the returned item.
Account and Privacy
Do I need an account to order?
No. You can check out as a guest. An account lets you track orders and save information for faster checkout.
How do you protect my information?
We use SSL encryption and secure payment processing. We never sell your personal information. See our Privacy Policy.
