Return Policy
Return Policy
Last updated: June 2026
Your satisfaction is important to us. We have designed our return policy to be fair and straightforward while prioritizing the health and safety of all our customers.
Unopened Products — 30-Day Return Window
We accept returns on unopened, unused products in their original sealed packaging within 30 days of the delivery date.
- The product must be in its original, sealed, and undamaged packaging.
- The product's safety seal must be intact.
- You must have proof of purchase.
- The return must be initiated within 30 days of receiving your order.
Once we receive and inspect the returned item, we will process your refund within 5 to 10 business days.
Opened Products — No Returns Accepted
For health and safety reasons, we are unable to accept returns on opened supplements, vitamins, or natural health products. Once a product's seal has been broken, we cannot verify its integrity.
Damaged or Defective Products
If your order arrives damaged, defective, or with incorrect items, please contact us within 7 days at info@ehealthnook.com. Include your order number and a clear photo of the damage.
Exchanges
We do not offer direct exchanges. Please initiate a return for the original item and place a new order.
Non-Returnable Items
- Opened or unsealed supplements
- Products that have been used or tampered with
- Items returned without proof of purchase
- Products returned after the 30-day window
- Clearance or final-sale items
How to Initiate a Return
- Email us at info@ehealthnook.com with your order number and reason.
- We will provide return instructions within 1 to 2 business days.
- Ship the item back. Return shipping costs are the customer's responsibility unless due to our error.
- Once received and inspected, your refund will be processed.
Refund Timeline
- Inspection: 1 to 3 business days after receipt.
- Refund processing: 5 to 10 business days after approval.
Questions?
Please contact us if you need help with a return.
